Identifying the combinations of motivations and emotions for creating satisfied users in SNSs: An fsQCA approach     

《International Journal of Information Management》2020

Social Networking Sites (SNSs) play an important role in our daily lives and the number of their users increases regularly. To understand how users can be satisfied in the complex digital environment of SNSs, this study examines how motivations and emotions combine with each other to explain high satisfaction. Users’ motivations comprise four attributes, entertainment, information, social-psychological, and convenience. Emotions are divided into their two main categories, that is positive and negative emotions. We draw on complexity and configuration theories, present a conceptual model along with propositions and perform a fuzzy-set qualitative comparative analysis (fsQCA). Through an empirically study with 582 SNSs users, we present eight combinations (configurations) of motivations and emotions that lead to high satisfaction, which highlight the role of high convenience, followed by entertainment and information motivations in being satisfied with SNSs. High satisfaction can be achieved both when positive and negative emotions are high and low, depending on how they combine users’ motivations. None of the factors are indispensable to explain high satisfaction on their own, instead they are insufficient but necessary parts of the causal combinations that explain high satisfaction. This study contributes in SNSs literature by extending current knowledge on how motivations and emotions combine to increase satisfaction, and by identifying specific patterns of users for whom these factors are important and influence greatly their satisfaction.  相似文献   

Cross-company customer churn prediction in telecommunication: A comparison of data transformation methods     

《International Journal of Information Management》2019

Cross-Company Churn Prediction (CCCP) is a domain of research where one company (target) is lacking enough data and can use data from another company (source) to predict customer churn successfully. To support CCCP, the cross-company data is usually transformed to a set of similar normal distribution of target company data prior to building a CCCP model. However, it is still unclear which data transformation method is most effective in CCCP. Also, the impact of data transformation methods on CCCP model performance using different classifiers have not been comprehensively explored in the telecommunication sector. In this study, we devised a model for CCCP using data transformation methods (i.e., log, z-score, rank and box-cox) and presented not only an extensive comparison to validate the impact of these transformation methods in CCCP, but also evaluated the performance of underlying baseline classifiers (i.e., Naive Bayes (NB), K-Nearest Neighbour (KNN), Gradient Boosted Tree (GBT), Single Rule Induction (SRI) and Deep learner Neural net (DP)) for customer churn prediction in telecommunication sector using the above mentioned data transformation methods. We performed experiments on publicly available datasets related to the telecommunication sector. The results demonstrated that most of the data transformation methods (e.g., log, rank, and box-cox) improve the performance of CCCP significantly. However, the Z-Score data transformation method could not achieve better results as compared to the rest of the data transformation methods in this study. Moreover, it is also investigated that the CCCP model based on NB outperform on transformed data and DP, KNN and GBT performed on the average, while SRI classifier did not show significant results in term of the commonly used evaluation measures (i.e., probability of detection, probability of false alarm, area under the curve and g-mean).  相似文献   

协同搜索过程中用户交流内容与模式研究     

张璐  张鹏翼  刘畅 《图书情报知识》2020,(3):51-62

[目的/意义]旨在分析协同搜索用户在信息搜索任务过程中的交流内容与模式,从而理解协同搜索用户的关注重点与搜索过程。[研究设计/方法]基于书籍交互检索平台(CLEF-Social Book Search)设计实验,共招募18名被试完成两种搜索任务,通过录音记录对话并对其进行编码和分析,总结交流内容特征和模式。结合任务类型、认知类型组合、服务器记录的搜索交互行为日志以及问卷收集的搜索体验进行了探索分析。[结论/发现]从交流内容上看,协同搜索用户主要理解与评判书目信息、商讨搜索任务计划;比起认知类型不同的用户,相同认知类型的用户在操作交互方面交流更多,在评判决策方面交流较少。交流模式依据讨论内容比重可分为理解评判型、评判主导型、均衡交流型三种,评判主导型用户的任务完成满意度最高。[创新/价值]协同搜索用户的交流反映出搜索过程中需要与同伴商讨协同的焦点,也是需要系统提供协助的重点,给协同搜索系统设计提供一定参考。本研究针对协同搜索的交流内容设计的编码系统对相关的协同交流研究也有借鉴意义。  相似文献   

国内企业知识管理研究综述   总被引：11，自引：0，他引：11  

孙立立 《津图学刊》2003,(6):47-52

随着信息化和知识经济的到来，知识管理应运而生并成为组织竞争及生存的主要措施。为了将现有的知识管理水平推向更高的层次，总结企业知识管理的研究现状并对其进行展望很有必要。本文运用统计、比较方法对相关著作和论文进行了统计研究，并对研究中的重点问题及相关成果作了分析总结。  相似文献   

蹼泳竞赛成绩管理系统研究     

郑伟涛  彭鹏  王飞 《武汉体育学院学报》1996,(4)

本文采用ＦＯＸＢＡＳＥ２．０进行编程，通过对蹼泳比赛“千分表”的研究，研制了一套适合于蹼泳竞赛的中、英文成绩管理系统。该系统操作简单，速度快，已成功地应用于１９９５年全国蹼泳锦标赛和第四届亚洲蹼泳锦标赛，大大地减轻了裁判员的劳动强度，加快了记录编排的速度。同时该系统易于维护，能很方便地推广到其它比赛项目的成绩管理。  相似文献   

民营企业发展所遇瓶颈分析     

卜苏华 《九江职业技术学院学报》2005,(2):51-53

目前我国民营企业在发展道路上不断上演着“创立、崛起、衰败”的三部曲，针对民营企业发展所遇瓶颈问题从五个方面加以分析，从而说明中国民营企业只有突破瓶颈才能走向成熟。  相似文献   

E-journal databases: a long-term solution?     

Nathalie Schulz   《Library Collections, Acquisitions, and Technical Services》2001,25(4):347

  相似文献   

论大学公共英语写作教学的优化策略     

张霞 《黄冈职业技术学院学报》2004,6(2):92-94,82

针对四级考试的写作的命题趋势和社会对实用型英语人才的需求,本文试图通过分析英语教学中的四大症结,从教学管理和教学实施两个层面探讨写作教学的增效问题,提出了教学管理和教学实施中实现学习环境和教学效果优化的具体措施。  相似文献   

高校档案工作管理模式浅谈     

吕霞 《济宁师范专科学校学报》2004,25(6):102-103

改革旧的高校档案分级管理模式，建立跨世纪的集中统一管理模式。为高校的发展和社会的需求提供高效、快捷及多方位的信息服务，是实现为经济建设服务的关键。  相似文献   

浅谈体育产业政策的制定及实施   总被引：6，自引：0，他引：6  

王亚丽  刘春艳  孙明 《首都体育学院学报》2004,16(4):35-37

主要采用文献研究和系统分析等方法,对我国现行体育产业政策的制定及实施情况进行初步研究。研究表明,体育产业政策在制定上应该遵循一定的规律和原则,而实施过程也是一个系统的工程,需要政府的重视以及社会各界的支持。  相似文献